Where can I find a dictionary? and other questions

I worked the 12pm-5pm shift on Saturday, and thought I’d take the opportunity to keep a list of all the questions I was asked during those five hours. Here they are:

Q. Where can I find a dictionary?

Q. Via email: I’m having trouble accessing an article that’s on a reading list for one of my units

Q. Via email: looking for a copy of a PhD thesis by a Macquarie student

Q. Printer has taken my money but hasn’t printed my document.

Q. Via email: can I book a Presentation Pod*?

Q. Via email: can I book a Presentation Pod?

Q. Via email: postgraduate student trying to access online journal articles we don’t subscribe to

Q. Can I book a Presentation Pod?

Q. Via email: how to access the Company360 database

Q. Do you have these two books?

Q. Do you have any books on Little Blue Penguins?

Q. My laptop can’t connect to the wifi

Q. Can I book a Presentation Pod?

Q. Can I book a Presentation Pod

Q. Do you have any IELTS practice material?

Q. Can I book a Presentation Pod?

Q. Printer took my money but didn’t print my document.

Q. Printer not working

Q. Do you have any books on these music styles?

Q. Can I book a Presentation Pod?

Q. Via email: Can I book a Presentation Pod?

These questions are pretty representative of the questions that get asked at our service points during the week, too. We’re certainly seeing less “reference” questions than we were a couple of years ago. Most of what we get asked would fall into the “functional” category.

I might do another one of these posts on another weekend shift. Probably not my next one, though, as that’s during the mid-year break, so it will be pretty quiet.

* We have 14 Presentation Pods on level 1 of the library, which are used for groups working on assignments or presentations. They can be booked for up to two hours, and are very popular.