Learning, learning, always learning

A quick post to start the year, on the January GLAM Blog Club theme of “What I learned last year and/or what I want to learn this year”.

Last year was a big year for me on the learning front. I started to learn how to be a manager, after moving into my first library manager position. After six months I’ve learnt that the role can be both challenging and rewarding. I wanted to learn what patrons thought about the library and our services, so I ran a survey and attended department meetings. One important thing I learnt was that people like having a lolly jar available on the desk. As part of the change involved with starting my new job, I learnt that sometimes you have to say no to opportunities when the situation changes.

I’ve already learnt one important lesson this year – you can’t assume anything during a library system migration. The migration has gone pretty well, but there were a couple of things that could have been done better. One of the areas I want to work on this year is making sure that the library is offering services that are valued by our patrons. To help with this I’m currently learning about service design by participating in the ALA course “Getting started with library service design”. The course has given me a good introduction to the process of service design and how it can be used in libraries. I’ll also be learning about building an engagement toolkit in a workshop at the upcoming Information Online conference. As well as these formal learning activities, I’m sure there’ll be plenty of opportunities for informal learning too, as I continue on my learning journey as a manager.